Terms of service.

All orders require a deposit which is determined by the cost of your order. By placing your order you are agreeing to our terms and conditions.

You can pay your deposit in store, by bank transfer or by phone call.

Your deposit is non-refundable.

The balance for Wedding cake orders must be paid 2 weeks before the collection date.

Cake Collection

Cakes are boxed for transportation and instructions are given regarding care and handling of your cake. We do not take responsibility for damage that may occur once the cake has left our premises.

Shelf Life

Our cakes have a shelf life of 7 days unless stated otherwise on collection.

If there is an error with your cake please contact us immediately so we can correct the problem.

Refunds cannot be considered once the cake has been eaten.

Flowers and in-edible items

Cakes and models can sometimes contain in-edible items such as plastic, wooden or wired supports. Many decorations are also inedible, such as, card and acrylic toppers, artificial flowers and plastic figures. These items must be removed before serving. We accept no responsibility for any harm these may cause.

Real flowers can be used to decorate your cake. Be aware that some flowers cannot be used for cake decoration as they are toxic. All flowers and foliage must be removed before serving. We take no responsibility for any staining or contamination.

Dietary Requirements

We will make every effort to accommodate dietary requirements. Please be aware that products containing nuts are frequently used in our work area. We cannot be held responsible for any ingredient contamination from sourced products. If you have any questions please ask.

Thank you for choosing Annie’s Creative cakes for your celebration cake.